In the Fire Service, safety is priority number one, and we respect the established safety standards of all agencies in the fire service. That fact drove us, over two years ago, to make a significant decision: to become ISO 9001 compliant, a commitment that affects every level of our company here. After two plus years, and the accompanying costs, we have just completed our official audit for ISO 9001, and are proud to announce that we have been recommended for that certification.
What is ISO 9001:2008? It’s a quality management system whose primary goal is customer satisfaction, achieved through continuous improvement of our organization, its processes, standards, and structures. While it may seem like a bureaucratic formality, ISO 9001:2008 certification is important to the fire community primarily because ISO is a prerequisite for NFPA 1977 certification. Firefighters from many agencies use our gear, but others cannot because their agency requires this NFPA cert. In short, we feel strongly that every firefighter out there should be able to wear our packs.
We approach everything here at Mystery Ranch with our end users in mind. Our fire products are probably the best example of our commitment to design, construction and ease of … READ MORE >